Refund Policy

Refund Policy

At Dhyey Market Private Limited, we aim to provide an enjoyable and seamless gaming experience. This Refund Policy outlines the circumstances under which users may be eligible for refunds, as well as the procedures for requesting refunds. Please read this policy carefully before making any in-app purchases or deposits.

1. In-App Purchases and Virtual Currency

All in-app purchases, including the purchase of virtual currency (such as coins, tokens, or chips), are final and non-refundable. Once a transaction is completed, it cannot be reversed, and we are unable to issue refunds, credits, or exchanges for purchases made through the app.

2. Eligibility for Refunds

Refunds are generally not offered except in the following cases:

• Technical Issues: If you encounter a technical issue that prevents you from accessing or using purchased content, you may be eligible for a refund after verification of the issue by our support team.
• Unauthorized Transactions: If you believe there has been an unauthorized transaction on your account, please contact us immediately. Upon investigation, we may issue a refund if unauthorized activity is confirmed.

Please Note: Refunds for technical issues or unauthorized transactions will be issued at our discretion and only after a thorough review of the circumstances.

3. Refund Requests

To request a refund, please contact our customer support team with the following details:

• Your account username or ID
• The date and amount of the transaction
• A brief description of the issue

Email us at [care@srrummy.online] within 7 days of the transaction date. We will review your request and notify you of our decision within 3-5 business days.

4. Refund Processing

If a refund is approved, the amount will be credited back to the original payment method within 7-10 business days. Processing times may vary depending on your bank or payment provider. Dhyey Market Private Limited is not responsible for any delays caused by your financial institution.

5. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Change of mind after purchase
• Dissatisfaction with the features, gameplay, or virtual currency
• Violation of our Terms and Conditions or misuse of the App
• Expired or unused virtual currency, tokens, or game credits
• Delays or interruptions in services due to internet connectivity or device issues

6. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of the app after any modifications constitutes acceptance of the updated policy.

7. Contact Us

For questions or concerns regarding this Refund Policy,

please contact us at: care@srrummy. online